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In-person film festival experiences have faced uncertain futures since the spread of COVID-19. Snap-lockdowns, unclear and rapidly changing rules to public density allowances in theatres, distribution and challenges of “working-from-home” have become prominent issues to creative and cultural workers employed within the film festival ecosystem. The purpose of this paper, drawing from a series of interviews with film festival directors, organisers and workers within Australia, offers insight into the working lives of those employed within the film festival sector during 2020.

Using the research team's existing professional networks and a targeted approach of participant recruitment, this paper draws upon interview data from 5 semi-structured interviews with participants located in various Australian capital cities, who were working in the film festival sector during 2020. Participants were all mid-career, having at least 5 years of employment experience within the film festival ecosystem (directors, programmers and content creators) as well as having experience in other adjacent cultural and creative work.

The results in this study highlight common concerns of the legacy precarity has on professional and creative practice for those engaged in creative and cultural work, but also of unusual and unexpected opportunities for creativity and new film festival delivery beyond the dominant mode of in-theatre only experience pre-COVID-19.

The originality of this study lies in its qualitative exploration of the various employment experiences of Australian film festival workers during COVID-19.

THE opening months of the last war were conducted in a very leisurely fashion because the expected disasters had not befallen us. Not until our armies were rescued from the beaches of Dunkirk did the stark realities of the situation percolate into the public mind. Once the facts were understood the whole country was galvanised into activity.

In the annals of marketing history and the history of marketing thought, there is a key figure whose influence from the mid‐twentieth century through to the present day is worthy of note, Dr Ernest Dichter. The purpose of this paper is to place Dichter's writings in appropriate context and posit that arguably more insight into this charismatic figure can be discerned by taking greater account of the Cold War (1946‐1991) climate in which he was working and writing.

This paper is best thought of as an example of biographically inflected research. The paper focuses on the “socially progressive” aspect of his writings in order to display Dichter's support for the American economic system in the Cold War climate of the 1950s, 1960s and 1970s. The author highlights how Dichter came to the attention of the Federal Bureau of Investigation in the mid‐1950s. What this paper underscores above and beyond all those that have explored aspects of Dichter's life is that his character was interpreted by respondents to FBI questioning in ways that reflected geopolitical circumstance.

Some of those interviewed by the Bureau praised him highly, whilst others labelled him a Communist, and accused his organisation of employing people with similar leanings. While Dichter may have had some limited associations with socialist doctrines in his early youth, such accusations were misplaced. But, overall, what this paper highlights is a highly malleable practitioner whose practices and writings both contributed to the society in which they were disseminated, but also shifted with the circumstances in which they circulated.

This paper adds an important dimension to the biography of Ernest Dichter which has not previously been explored.

In this chapter, I analyze how the intersection of geographic and social locations shapes ethnographic relationships in urban areas. While early urban ethnographers were acutely aware of the importance of geographic location, I argue that researchers’ social locations were ignored, obscuring how their bodies and social identities lead to different forms of knowledge about the metropolis. I use data from a two-year ethnographic research project conducted in Caracas, Venezuela as well as interviews conducted with women qualitative researchers to consider gendered dynamics of fieldwork experiences and data collection. Using a framework of embodied ethnography, which posits that all ethnographic knowledge is shaped by researchers’ bodies, I argue that men and women confront similar but distinct challenges while conducting fieldwork, and discuss what this means for data collection in cities. Specifically, I focus on how social control mechanisms, the gendered meanings attached to researchers’ bodies, and geographic barriers in urban areas can facilitate and restrict fieldwork. Critiquing hegemonic standards within ethnography that encourage researchers to leave their bodies out of their tales of the field, I advocate for the incorporation of gendered research experiences in our ethnographic writing with the aim of producing more complete narratives, but also to better prepare future ethnographers for fieldwork.

The purpose of this paper is to address the following research question: What are the perceptions of professionals and consumers regarding the antecedents of client referrals in the financial advice sector?

A total of 61 qualitative interviews were conducted, with the following three key groups: independent financial advisers (IFAs; 20 interviews), clients of IFAs (26 interviews) and consumers who manage their own financial affairs and do not use the services of an IFA (15 interviews).

The financial advisers interviewed believe that client referrals are important to their business success, that they can influence clients to become ambassadors who will consciously seek out new clients and that excellent service will motivate clients to provide referrals. However, the interviews with the clients painted a different picture. While advisers believe that they can influence client referral behavior, the clients did not believe that they were influenced by the adviser to make referrals.

The sampling method was non-random and relied on the professional contacts of the principal researcher as a starting point, from which a network of contacts was established to identify interviewees. The study casts doubt on the ability of professional service providers to influence client referral behavior. This novel finding deserves further research investigation.

There is clearly scope for greater measurement in connection with referrals in professional service businesses. The propensity for clients to refer should be included as a metric in the performance measurement of professional service providers, in addition to standard financial measures. This would encourage the service provider to consider referrals during client interactions.

The study reports on a substantial qualitative study involving both professional service providers and their clients. While the providers believe that client referrals are critical to their business success, the evidence collected provides little or no support for this belief. Clients report they are not motivated to refer. Advisers do not explicitly measure referrals. The reality of referrals seems not to match the mythology.

Social relationships play an important role in organizational entrepreneurship. They are crucial to entrepreneurs’ decisions because, despite the bleeding-edge technological advancements observed nowadays, entrepreneurs as human beings will always strive to be social. During the COVID-19 pandemic many companies moved activities into the virtual world and as a result offline Social relationships became rarer, but as it turns out, even more valuable, likewise, the inter-organizational cooperation enabling many companies to survive.

This chapter aims to develop knowledge about entrepreneurs’ SR and their links with inter-organizational cooperation. The results of an integrative systematic literature review show that the concept of Social relationships, although often investigated, lacks a clear definition, conceptualization, and operationalization. This chapter revealed a great diversity of definitions for Social relationships, including different scopes of meaning and levels of analysis. The authors identify 10 building blocks and nine sources of entrepreneurs’ Social relationships. The authors offer an original typology of Social relationships using 12 criteria. Interestingly, with regard to building blocks, besides those frequently considered such as trust, reciprocity and commitment, the authors also point to others more rarely and narrowly discussed, such as gratitude, satisfaction and affection. Similarly, the authors discuss the varied scope of sources, including workplace, family/friendship, past relationships, and ethnic or religious bonds. The findings of this study point to a variety of links between Social relationships and inter-organizational cooperation, including their positive and negative influences on one another. These links appear to be extremely dynamic, bi-directional and highly complex.

There have been several waves of calls for methodological pluralism in the marketing literature. However, there has been little discussion about the implementation of new applications and techniques. Attempts to address this disparity. Focuses on the use of the computer for qualitative data analysis by drawing on discussions from a broad range of other social science disciplines. Examines the merits and disadvantages of these applications and discusses some of the concerns which have been expressed about their use. Through this discussion aims to progress the methodological debate in marketing research.

The management of children′s literature is a search for value and suitability. Effective policies in library and educational work are based firmly on knowledge of materials, and on the bibliographical and critical frame within which the materials appear and might best be selected. Boundaries, like those between quality and popular books, and between children′s and adult materials, present important challenges for selection, and implicit in this process are professional acumen and judgement. Yet also there are attitudes and systems of values, which can powerfully influence selection on grounds of morality and good taste. To guard against undue subjectivity, the knowledge frame should acknowledge the relevance of social and experiential context for all reading materials, how readers think as well as how they read, and what explicit and implicit agendas the authors have. The good professional takes all these factors on board.